Terms & Conditions

About us

This website is operated by Herne Bay Beauty, a sole trader, of The Mall Shopping Centre, 116 High Street, Herne Bay, Kent, CT6 5JY. You can contact us on 07337 350130 or by email at suwanna@hernebaybeauty.co.uk.

Using this website

The content of this website is provided for general information about our salon and the treatments we offer. We take care to keep it accurate and up to date, but we do not guarantee that everything is complete or current at all times. Treatment availability can change, so please call to confirm before travelling.

Nothing on this website is medical advice. Information about treatments is general and does not take account of your individual circumstances. If you have a health concern, speak to your GP or another suitably qualified healthcare professional.

Enquiries and bookings

Sending an enquiry through this website does not create a confirmed appointment. An appointment is only booked once we have confirmed it with you directly by phone or in person.

Prices

Our price list is published on this website as a guide. Prices can change, and the price we confirm with you in the salon is the one that applies. We will confirm the cost of a treatment with you before it begins.

Where a price is shown as “from”, it is a starting price and the final cost depends on the work involved. Aesthetics treatments are consultation-led and their cost is confirmed at consultation.

Cancellations and missed appointments

Please give us at least 24 hours’ notice if you need to cancel or rearrange an appointment, so we can offer the time to someone else.

We do not currently take deposits. Where there are repeated late cancellations or missed appointments, we may ask for a deposit before booking again.

If you are running late, please call us. We will always try to accommodate you, but where a treatment cannot be completed in the remaining time we may need to shorten or rearrange it.

Patch tests and consultations

Some treatments require a patch test or consultation in advance, and this cannot be carried out on the day of treatment. Where a patch test is required and has not been completed, we will not be able to proceed. This is for your safety and it is not negotiable.

You must tell us about relevant medical conditions, medication, allergies, pregnancy and any previous reaction to a treatment or product. We may decline a treatment, or ask you to speak to your GP first, where it would not be appropriate to proceed.

Age

All treatments at the salon are for clients aged 18 and over. Some treatments, including injectable and skin-penetrating procedures, are legally restricted to adults.

Complaints

If you are not happy with a treatment, please tell us as soon as possible so we can look into it. Contact the salon on 07337 350130 and we will do our best to put things right.

Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited or excluded. Your statutory rights as a consumer are not affected.

Intellectual property

The text, photographs, design and branding on this website belong to us or to our licensors and may not be reproduced without permission.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Changes

We may update these terms from time to time. The date at the top of the page shows when they were last revised.